By submitting a vendor application, listing a product, or accepting payment through Sac Frozen, you agree to be bound by these Terms and Conditions, along with any policies referenced within them. If you do not agree, do not apply to list or continue using the platform.
These terms apply in addition to the general Sac Frozen Terms of Service and Privacy Policy. Where a conflict exists between this document and the general Terms of Service, this Vendor Terms and Conditions document governs for matters specific to vendors.
Sac Frozen is a discovery and connection platform that enables independent, third-party food vendors to list products for sale directly to buyers. Sac Frozen is not a manufacturer, processor, packer, distributor, carrier, or seller of any product listed on the platform.
Vendors are solely responsible for the preparation, packaging, labeling, shipment, and delivery of all products sold through the platform. Sac Frozen's role is limited to facilitating discovery, processing or routing payment where applicable, and providing tools for vendors to manage their storefront.
Vendors operate as independent businesses. Nothing in these terms creates a partnership, joint venture, employment relationship, or agency relationship between a vendor and Sac Frozen or Seller Africa Inc.
To be approved and remain listed on Sac Frozen, a vendor must maintain current documentation on file at all times, including:
Sac Frozen verifies that submitted documentation exists and is current. Sac Frozen reserves the right to decline any application, request additional documentation, or suspend a listing at any time if eligibility requirements are not met or maintained.
Each vendor represents and warrants that it maintains all applicable federal, state, and local food safety registrations, licenses, and permits required to lawfully manufacture, package, and ship its products, and that it will maintain product liability insurance in the minimum amount specified in these terms for as long as it remains listed.
In addition to the compliance warranty above, vendors are responsible for:
Sac Frozen does not take title to, possession of, or custody over any product at any point. All shipping, cold chain packaging, and delivery arrangements are made directly between the vendor and the buyer, using a carrier of the vendor's choosing.
Sac Frozen has no role in, and assumes no responsibility for, the physical transportation, temperature integrity, or condition of any shipment upon arrival.
Vendors retain ownership of the photos, descriptions, and other content they submit for their listings. By submitting content, a vendor grants Sac Frozen a non-exclusive, royalty-free license to display, reproduce, and promote that content on the platform and in related marketing, for as long as the vendor remains listed.
Vendors are solely responsible for the accuracy of their listings, including ingredients, allergens, pricing, and ship times.
Vendors select one of the following subscription plans at signup. All plans are billed annually at the total shown, regardless of the monthly rate displayed for reference.
| Plan | Monthly rate | Billed annually | Commission per order |
|---|---|---|---|
| Basic | $10.00 | $120.00/year | 8% |
| Standard | $29.99 | $359.88/year | 6% |
| Premium | $49.99 | $599.88/year | 5% |
The commission listed above is deducted from each completed order in addition to the annual subscription fee. Sac Frozen may update plan pricing or commission rates with at least 30 days' notice before a vendor's next renewal date.
Where feasible, payment is routed directly from buyer to vendor through a pass-through payment processor rather than held by Sac Frozen. Vendors are responsible for ensuring their payout account information is accurate and current.
Vendors are independently responsible for determining and remitting any sales tax, income tax, or other tax obligations arising from their sales on the platform.
Vendors may upgrade, downgrade, or cancel their plan at any time from their vendor dashboard. Downgrades and cancellations take effect at the end of the current annual billing period. Annual subscription fees are non-refundable except where required by law.
If a vendor cancels or is removed from the platform, any orders already placed must still be fulfilled according to these terms.
Vendors may not:
Buyers acknowledge that all products are prepared, packaged, and shipped by independent third-party vendors, and that Sac Frozen makes no representation or warranty regarding the safety, quality, or condition of any product upon delivery.
Vendors agree to indemnify and hold harmless Sac Frozen and Seller Africa Inc., along with their officers, employees, and affiliates, from and against any claim, loss, liability, damage, or expense, including reasonable attorney's fees, arising from or related to the preparation, packaging, labeling, shipment, or condition of the vendor's products.
Vendors must maintain general liability insurance with product liability coverage of at least one million dollars, and product recall coverage where applicable to the vendor's product category. A current certificate of insurance must be submitted at onboarding and renewed annually. Lapsed insurance results in automatic suspension of the vendor's listing until a valid certificate is provided.
The Sac Frozen name, logo, and platform design are the property of Seller Africa Inc. Vendors may not use these assets outside the platform without written permission, except as reasonably necessary to reference their participation on Sac Frozen in their own marketing.
Sac Frozen may suspend or terminate a vendor's listing at any time, with or without notice, for violation of these terms, lapsed compliance documentation, a pattern of verified buyer complaints, or conduct that Sac Frozen determines in good faith poses a risk to buyers or to the platform.
The platform is provided on an as-is and as-available basis. Sac Frozen makes no warranty, express or implied, regarding the platform's uninterrupted availability, the accuracy of vendor listings, or the outcome of any transaction between a vendor and a buyer.
To the fullest extent permitted by law, Sac Frozen and Seller Africa Inc. will not be liable for any indirect, incidental, special, or consequential damages arising from a vendor's use of the platform. Sac Frozen's total liability to a vendor for any claim arising under these terms will not exceed the subscription fees paid by that vendor in the twelve months preceding the claim.
These terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute arising from these terms will be resolved in the state or federal courts located in Miami-Dade County, Florida, and each party consents to that jurisdiction.
Sac Frozen may update these terms from time to time. Material changes will be communicated to vendors at least 30 days before taking effect. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.
Questions about these terms can be directed to the Sac Frozen vendor support team.
Email: contact@sellerafrica.com
Mail: Seller Africa Inc., Miami, Florida
