01Information We Collect

Sac Frozen respects the privacy of our customers, vendors, and platform visitors. We collect personal information voluntarily provided when you register, purchase or list a product, complete a form, or communicate with us.

This information may include:

• Your full name, email address, phone number, and physical delivery/billing address.
• Vendor business details, FDA registration numbers, and licensing documentation.
• Order details and transaction history required to fulfill orders and provide services.

02How Information Is Used

We use the collected information to:

• Process marketplace purchases, registrations, and storefront setups.
• Route necessary order and delivery details to independent vendors for fulfillment.
• Communicate platform updates, order status notifications, and customer support.
• Improve platform functionality, user interface, and user experience.
• Send promotional or platform marketing communications where permitted by law.
• Maintain necessary legal, tax, compliance, and administrative records.

03Information Sharing & Third Parties

We do not sell your personal information to third parties.

Your information is shared only with trusted service providers and vendors where reasonably necessary to process payments, complete cold-chain shipping logistics, operate our platform infrastructure, or comply with applicable legal requirements.

04Payment Processing

Payments on Sac Frozen are securely processed through trusted third-party payment gateways. Sac Frozen does not directly store or hold full credit or debit card details on our servers.

Users and customers are responsible for ensuring that all billing and registration details provided on the platform are complete, accurate, and authorized.